Website Support Engineer

We're a growing technology company building SaaS products while supporting a portfolio of client marketing websites. You'll join a collaborative engineering team where your work has direct impact - from keeping client sites healthy and performing to contributing to the development of our own products.

We're looking for a hands-on engineer based in or around Bristol to own the day-to-day maintenance, content operations, and development of WordPress-powered client websites, with a secondary focus on Drupal projects. You'll be the go-to person for keeping sites fast, secure, and up to date, while also taking on build work as client requirements evolve.

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This is a great fit if you're a practical, detail-oriented developer who enjoys variety - one day you might be building a new page template, the next you're diagnosing a plugin conflict or advising a client on their content structure.

WordPress (Core Responsibility)

• Carry out regular maintenance: core, plugin, and theme updates with appropriate testing
• Implement content updates across client websites accurately and to brief
• Develop new pages, templates, and custom blocks using the block editor (Gutenberg) or theme builders (ACF, Elementor, or similar)
• Troubleshoot and resolve site issues, performance bottlenecks, and plugin conflicts
• Manage staging/production workflows and deployments

Drupal (Supporting Role)

• Build and maintain custom components using Twig templates
• Use the Drupal admin UI to manage content types, views, and configuration
• Contribute to theming and front-end work on Drupal projects alongside the wider team

Analytics & Optimisation (Nice to Have)

• Implement and audit tracking using Google Tag Manager and Google Analytics 4
• Support on-page SEO - meta data, structured data, sitemaps, and technical audits
• Stay informed on emerging areas, including AEO (Answer Engine Optimisation) and GEO (Generative Engine Optimisation) and apply best practices as they mature

Essential

• Solid, proven WordPress experience — maintenance, content management, and custom development
• Comfortable working with PHP, HTML, CSS, and JavaScript in a WordPress context
• Familiarity with common WordPress tooling: ACF, WooCommerce (a plus), WP-CLI, and page builders
• Experience with version control (Git) and basic deployment workflows
• Good communicator and able to manage client expectations and keep stakeholders informed

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Desirable

• Drupal experience: building custom components with Twig and using the Drupal admin interface
• Working knowledge of GA4 and Google Tag Manager
• Foundational SEO knowledge - both technical and on-page
• Awareness of or curiosity about AEO and GEO as LLM-driven search continues to evolve
• Experience working in an agency or multi-client environment
• Experience working with hosting platforms such as WpEngine, WHM

• 33 days holiday (including bank holidays)
• Additional day to celebrate your birthday
• Option for flexible working location one day per week following probation period
• Opportunity to work on exciting projects with well-known clients.
• Supportive and collaborative work environment.
• Professional development opportunities.
• Modern office located in the heart of Bristol with great amenities and perks, including:
  
  • Modern gym onsite with free lunchtime gym classes 
  • Breakfast every Tuesday
  • Free lunch once a month
  • Discounts at local shops
  • Roof terrace with views across Bristol